Refund and Returns Policy

Return and Refund Policy:

• We do not accept returns or issue refunds unless the issue is due to a mistake on our part, such as:
• Incorrect items being shipped.
• Damaged or defective products.
• Missing or incomplete orders.

Eligibility for Return or Refund

• If there is an issue with your order, we ask that you contact us within 3 days of receiving the goods.
• Proof of purchase and a detailed description of the issue must be provided.
• Returns or refunds will not be processed for reasons unrelated to our mistakes.

How to Request a Return or Refund:

Contact Us:

If you have an issue with your order, please contact us at manager@tarabbaqld.com.au or 0469739340 within 3 days of receiving the products. Include your order number and a clear description of the issue, along with any relevant images (if applicable).

Review:

Our team will assess the situation, and if the error is on our part, we will arrange for a replacement or full refund.

Return Shipping:

If the mistake is on our part, we will cover return shipping costs. In all other cases, customers are responsible for return shipping.

Refund Process:

• If a refund is issued, it will be processed back to the original payment method.
• Refunds will be processed within 7-10 business days after we confirm the return and the issue.

Damaged or Defective Items:

If the items you received are damaged or defective, please contact us immediately within 3 days. We will offer a full refund or replacement at no additional cost to you.