Refund and Returns Policy
Return and Refund Policy:
- We do not accept returns or issue refunds unless the issue is due to a mistake on our part, such as:
- Incorrect items being shipped.
- Damaged or defective products.
- Missing or incomplete orders.
Eligibility for Return or Refund
- If there is an issue with your order, we ask that you contact us within 3 days of receiving the goods.
- Proof of purchase and a detailed description of the issue must be provided.
- Returns or refunds will not be processed for reasons unrelated to our mistakes.
How to Request a Return or Refund:
Contact Us:
If you have an issue with your order, please contact us at manager@tarabbaqld.com.au or 0469739340 within 3 days of receiving the products. Include your order number and a clear description of the issue, along with any relevant images (if applicable).
Review:
Our team will assess the situation, and if the error is on our part, we will arrange for a replacement or full refund.Return Shipping:
If the mistake is on our part, we will cover return shipping costs. In all other cases, customers are responsible for return shipping.
Refund Process:
- If a refund is issued, it will be processed back to the original payment method.
- Refunds will be processed within 7-10 business days after we confirm the return and the issue.
Damaged or Defective Items:
If the items you received are damaged or defective, please contact us immediately within 3 days. We will offer a full refund or replacement at no additional cost to you.
